Last Updated: 05 February 2026
Privacy Policy for Lexington Prime Locksmith
At Lexington Prime Locksmith, located in Lexington, KY, your privacy is paramount. This Privacy Policy outlines how Lexington Prime Locksmith collects, uses, protects, and discloses information gathered from our customers and website visitors. We are committed to protecting your personal information and ensuring transparency in our data practices.
1. Information We Collect
Lexington Prime Locksmith collects various types of information to provide our services effectively and to improve your experience.
A. Information You Voluntarily Provide: We collect personal information that you provide to us directly when you interact with Lexington Prime Locksmith. This includes, but is not limited to: * Contact Information: Your name, phone number, email address, and physical address when you call us for service, fill out a contact form on our website, or request an estimate. * Service Details: Information about your locksmith needs, the nature of your request, property access details, and any specific requirements you provide during a service inquiry or appointment. * Payment Information: When you make a payment for our services, we collect necessary billing details. While we process payments, full credit card details are generally not stored directly on our servers (see Section 5 for more details on Third-Party Services). * Communication Content: Any information you provide in correspondence with us, such as emails, chat messages, or call notes.
B. Automatically Collected Information: When you visit our website, certain information may be automatically collected through cookies and other tracking technologies. This includes: * Device and Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on our site, and the dates/times of your visits. This helps us understand how visitors use our website and improve its functionality. * Location Information: Your approximate geographical location derived from your IP address, used for analytics and to show you relevant local services.
2. How We Use Your Information
Lexington Prime Locksmith uses the collected information for the following purposes:
* To Provide and Manage Services: To respond to your service requests, schedule appointments, dispatch technicians, provide estimates, complete locksmith services, and process payments. * Communication: To communicate with you regarding your service requests, appointments, inquiries, and to provide updates or important information related to our services. * Improve Our Services: To analyze website usage, understand customer needs, and develop new services or enhance existing ones offered by Lexington Prime Locksmith. * Billing and Transaction Processing: To process payments for services rendered and to send invoices or receipts. * Security and Fraud Prevention: To verify your identity, protect against fraudulent or unauthorized transactions, and ensure the security of our services and your property during service calls. * Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
Lexington Prime Locksmith respects your privacy and does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as website hosting, analytics providers (e.g., Google Analytics), payment processors, customer relationship management (CRM) systems, and dispatch software. These providers are bound by contractual obligations to protect your information and use it only for the purposes for which we disclose it to them. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information. * With Your Consent: We may share your information with your explicit consent for any purpose not listed above.
4. Data Protection and Security
Lexington Prime Locksmith implements reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:
* Secure Servers: Our website hosting and data storage environments utilize industry-standard security protocols. * Access Control: Limiting access to your personal information to only those employees, contractors, and agents of Lexington Prime Locksmith who need to know that information to process it for us and who are subject to strict contractual confidentiality obligations. * Data Encryption: Where appropriate, we use encryption technologies to protect sensitive data during transmission.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Third-Party Services
Lexington Prime Locksmith uses various third-party services to support our operations:
* Google Analytics: We use Google Analytics to collect data about website traffic and usage. This helps us understand how visitors engage with our site, enabling us to improve its design and content. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can learn more about Google's privacy practices at www.google.com/policies/privacy/partners/. * Payment Processors: For secure payment processing, we utilize reputable third-party payment gateways (e.g., Stripe, Square, PayPal). When you make a payment, your financial information is handled directly by these processors and is subject to their privacy policies. Lexington Prime Locksmith does not store your full credit card details on our servers. Please review the privacy policies of these payment processors for more information on their data handling practices.
6. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience.
* What are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They help the website remember information about your visit, like your preferences, making subsequent visits easier and the site more useful to you. * How We Use Cookies: * Strictly Necessary Cookies: Essential for our website to function correctly (e.g., enabling navigation). * Analytical/Performance Cookies: Used to collect information about how visitors use our website, such as which pages are most popular. This data helps Lexington Prime Locksmith improve the website's performance and design. * Functionality Cookies: Enable the website to remember choices you make (like your preferred language or region) and provide enhanced, more personal features. * Managing Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
7. Your Privacy Rights (US State Privacy Laws)
Lexington Prime Locksmith is committed to respecting your privacy rights. While not all US state privacy laws (such as the California Consumer Privacy Act (CCPA) or Virginia Consumer Data Protection Act (VCDPA)) may directly apply to every interaction with Lexington Prime Locksmith due to business size or data thresholds, we generally strive to provide the following rights to all our users, where practical and legally permissible:
* Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for collecting it, and the categories of third parties with whom we share it. * Right to Access: You have the right to request a copy of the personal information that Lexington Prime Locksmith holds about you. * Right to Correct/Rectify: You have the right to request that Lexington Prime Locksmith correct any inaccurate or incomplete personal information we hold about you. * Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., to complete transactions, maintain records for legal or accounting purposes). * Right to Opt-Out: You have the right to opt-out of the "sale" or "sharing" of your personal information. Lexington Prime Locksmith does not sell your personal information.
To exercise any of these rights, please contact us using the "Contact Us" details provided in Section 11. We will respond to your request within the timeframes required by applicable law. We will not discriminate against you for exercising any of your privacy rights.
8. Data Retention
Lexington Prime Locksmith retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Generally, we will retain customer service records and transaction data for a period necessary to manage potential disputes, comply with tax and accounting laws, and maintain business records. Once your information is no longer needed, we will securely dispose of it in accordance with our data retention policies and applicable laws.
9. Children's Privacy
Lexington Prime Locksmith's services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records. If you believe that we might have any information from or about a child under 13, please contact us immediately.
10. Changes to This Privacy Policy
Lexington Prime Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services or website after any changes indicates your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact Lexington Prime Locksmith using the following details:
Lexington Prime Locksmith 469 Parkway Dr Lexington, KY 40504 Email: info@lexingtonprimelocksmith.com
